FAQ

1. What file formats do I upload in?

You can upload in PDF, PSD, PNG, JPEG & AI.

2. Is there a minimum resolution that I should adhere to?

If you are submitting a vector file, you won’t have to worry. Otherwise, we recommend 300 DPI. Read our blog post ‘title of DPI blog’ to find out more!

3.What are your different shipping options?

Check out our shipping info page!

4. How can I place my order?

Simply head over to our website lightningprints.sg and click on the product you would like to purchase.

5. What are your methods of payment?

We accept Mastercard, Visa, Amex. You will be prompted to key in the required details on our payments page.

6. Is there a minimum order value?

Yes, it is at $20.

7. Can I opt for a custom size print on your website?

Currently, we are only offering one size for our Pull-up Banner - 80cm x 200cm. As for our Poster Prints, we are offering A0, A1 & A2 sized prints.

8. What’s the quality of your Pull-up Banner like?

We print on synthetic paper using ink pigment. Each banner comes with an aluminium base and for your convenience, we provide you with a carry bag as well.

9. Can I engage you to design my banner/ artwork?

Yes, you can! Our design fees are as such - $50 for 3 revisions. If you require any more than that, we’ll be happy to assist you! Email us at ask.lighningprints@gmail.com to get started!

10. Is there a discount for bulk purchases?

Get in touch with us via email and we’ll assist you from there!

11. I have issues regarding my order, what do I do?

Please contact us via email at ask.lightningprints@gmail.com with your order number.

12. I need an urgent print job. Can you help?

If you have prints that you urgently need, email us at ask.lightningprints@gmail.com. If we are able to expedite, we will do so. This depends on the type of prints and the volume you are printing.

13. Refund policy

We offer refunds in terms of our store credits. This will be automatically deducted the next time you place an order. However, if your order has been processed, we will not be able to provide any refunds.

14. Are you under the same company as Print For Fun & Serious Prints?

Yes, they are our sister brands. We hope to cater to all of your printing needs!

15. Still have a question not listed here?

Email us at ask.lightningprints@gmail.com. We will get back to you as soon as we can!






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